Diamond Willow Of Proctor 2

Reviews of Diamond Willow, a senior living facility, present a mixed picture of experiences from both staff and visitors. Initially praised for its fun and supportive work environment, the facility has faced criticism due to management changes, leading to unresolved problems, unanswered communications, and a lack of accountability among staff. This has reportedly resulted in short staffing, which in turn has affected resident care, with allegations of neglect due to insufficient staff to meet basic needs such as meals and personal hygiene.

Some reviews highlight a decline in facility maintenance and cleanliness, with reports of unpleasant odors and poorly served food. Concerns have also been raised about the handling of medications and the professional conduct of some management staff. Despite these criticisms, there are positive accounts of the care provided, particularly for residents requiring significant assistance, including those with severe memory loss. The facility is described as having been a good place with clean conditions and attentive care before recent management changes.

Positive experiences focus on the caring nature of the staff, the quality of interaction between residents and employees, and the facility's ability to host family gatherings and holiday parties, creating a sense of community. However, some reviews suggest that the quality of food and initial resident placement could be improved.

Overall, while there are heartfelt endorsements of the staff's warmth and dedication, significant concerns about management practices, staff training, and resident care under current leadership suggest a need for improvement to restore confidence in the facility's ability to provide a safe and nurturing environment for its residents.