Diamond Care

Positive Reviews:

• Facility praised for its welcoming staff and specialized training to provide personalized care, making residents feel like family.
• Communication and professional handling of the pandemic by the staff at Diamond Care highlighted, with residents enjoying their time and activities.
• Employees commend the work environment, training, and management at Diamond Care, noting the positive impact on their professional growth and the care provided to residents.
• Family members appreciate the cleanliness, care, and attention their loved ones receive at Diamond Care, noting the facility's efforts to accommodate personal preferences and handle medical emergencies promptly.

Negative Reviews:

• Complaints about rude staff, lack of privacy during phone calls, and overall management leading to considerations of removing a loved one from the facility.
• Concerns raised about the quality of food, with reports of microwave meals and unsafe cooking practices.
• Incidents of neglect, including leaving a resident unattended outdoors and dishonesty from management and staff.
• Distressing experiences shared by family members regarding inadequate care, lack of communication, and difficulties in obtaining refunds for unrendered services.
• Allegations of elder abuse, violation of privacy and civil rights, and dissatisfaction with the facility's environment and care standards.

Mixed Reviews:

• While some reviews highlight the caring and attentive staff, others point out significant shortcomings in care and management practices.
• The facility's ability to provide a comfortable and caring environment is both praised and criticized, indicating varied experiences among residents and their families.