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Desert Highlands Care Center

1081 Kathleen Ave, Kingman, AZ 86401

Memory Care Nursing Home Respite Care Skilled Nursing Rehabilitation
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(800) 780-8101
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Pricing About Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(928) 753-5580

Estimated Pricing

Studio
Estimated $4,599

Price Comparison

  • Average City Price: $4,604
  • Average State Price: $4,534
  • Average National Price: $5,673

    • Desert Highlands Care Center Description

    Desert Highlands Care Center is a community that offers memory care, nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Kingman, Arizona. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 4.8 out of 10 making it the 5th highest rated community in the city out of 5 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101

    Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Kingman

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Kingman

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Kingman

    Community Reviews

    4.3
    Desert Highlands Care Center
    Based on My Caring Plan's proprietary scoring, including 28 reviews across the web

    Ranking

  • Ranking in City: 5 out of 5 communities in Kingman
  • Ranking in State: 917 out of 926 communities in AZ

    • Facility and Grounds C

    Staff B

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Negative Reviews:

    • Issues with delayed medical treatment, including a significant delay in administering insulin after a high blood sugar reading.
    • Reports of residents contracting COVID-19 under the facility's care, with some cases leading to hospitalization.
    • Complaints about the physical environment, including uncomfortable beds and inadequate temperature control in rooms.
    • Several accounts of neglect and unprofessional behavior from staff, including rudeness and lack of responsiveness to family concerns.
    • Concerns over safety and security, including an incident where sensitive banking information was stolen.
    • Allegations of inadequate care, including residents being left in wet clothes and beds, undercooked food, and minimal rehabilitation follow-through.
    • Some reviewers reported a lack of empathy among staff and overall neglectful employee behavior.

    Positive Reviews:

    • Some families reported satisfaction with the care provided, mentioning friendly staff, good food, and a great environment.
    • Personal accounts of residents making friends within the facility and receiving affectionate farewells upon discharge.
    • Recognition of some long-term staff members who showed genuine care and compassion towards residents.
    • Appreciation for the facility's cleanliness, with no unpleasant odors and residents appearing clean and fresh.
    • Positive remarks about the food quality and the effectiveness of the physical therapy group in aiding recovery.

    Mixed Reviews:

    • Some reviewers acknowledged the challenges faced by the facility due to limited funding, noting that while it's not top-of-the-line, it's not the worst either.
    • Observations that the facility has improved over the years, with efforts made to address issues and listen to family members' concerns.

    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Medication management

    Laboratory

    24-hour nursing care

    On-site therapy

    Speech

    Room Amenities

    Cable

    Transportation

    Transportation services

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 3
    Quality measure rating: 3
    Long-term quality measure rating: 3
    Short-term quality measure rating: 3

    Nursing Home Overview

    Participation date: May 23, 1988
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 120
    Total current residents: 80
    Facility is located in a hospital: No
    Special Focus Status Candidate: Yes
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 7
    Number of payment denials: 0
    Number of fines: 0
    Total cost of fines: $0

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-07-14 2022-08-15 D Emergency Preparedness Deficiencies Conduct risk assessment and an All-Hazards approach.
    2022-07-14 2022-08-15 D Emergency Preparedness Deficiencies Establish policies and procedures including evacuation.
    2022-07-14 2022-08-15 D Emergency Preparedness Deficiencies Establish policies and procedures for medical documentation.
    2022-07-14 2022-08-15 D Emergency Preparedness Deficiencies Establish policies and procedures for volunteers.
    2022-07-14 2022-08-15 D Emergency Preparedness Deficiencies Establish roles under a Waiver declared by secretary.
    2022-07-14 2022-08-15 E Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2022-07-14 2022-08-15 E Smoke Deficiencies Provide properly protected cooking facilities.
    2022-07-14 2022-08-15 E Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2022-07-14 2022-08-15 E Smoke Deficiencies Install an approved automatic sprinkler system.
    2022-07-14 2022-08-15 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2022-07-14 2022-08-15 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2022-07-14 2022-08-15 D Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2022-07-14 2022-08-15 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2022-07-14 2022-08-15 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2019-12-06 2020-02-19 C Emergency Preparedness Deficiencies Establish procedures for tracking staff and patients during an emergency.
    2019-12-06 2020-02-10 C Emergency Preparedness Deficiencies Establish policies and procedures including evacuation.
    2019-12-06 2020-02-10 C Emergency Preparedness Deficiencies Establish policies and procedures for sheltering.
    2019-12-06 2020-02-10 D Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2019-12-06 2020-02-10 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-12-06 2020-02-10 E Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2019-12-06 2020-02-10 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-12-06 2020-02-10 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2018-10-05 2018-12-26 C Emergency Preparedness Deficiencies Conduct risk assessment and an All-Hazards approach.
    2018-10-05 2018-12-26 C Emergency Preparedness Deficiencies Address patient/client population and determine types of services needed.
    2018-10-05 2018-12-26 C Emergency Preparedness Deficiencies Include a process for Emergency Preparedness collaboration.
    2018-10-05 2018-12-26 F Emergency Preparedness Deficiencies Develop Emergency Preparedness policies and procedures.
    2018-10-05 2018-12-06 C Emergency Preparedness Deficiencies Establish policies and procedures for medical documentation.
    2018-10-05 2018-12-26 C Emergency Preparedness Deficiencies Establish policies and procedures for volunteers.
    2018-10-05 2018-12-06 C Emergency Preparedness Deficiencies Develop a communication plan.
    2018-10-05 2018-12-06 C Emergency Preparedness Deficiencies Establish methods for sharing information.
    2018-10-05 2018-12-14 C Emergency Preparedness Deficiencies Provide family notifications of emergency plan.
    2018-10-05 2018-12-14 F Emergency Preparedness Deficiencies Establish emergency prep training and testing.
    2018-10-05 2018-12-14 C Emergency Preparedness Deficiencies Establish staff and initial training requirements.
    2018-10-05 2018-12-06 F Emergency Preparedness Deficiencies Conduct testing and exercise requirements.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-12-29 2023-02-10 D Infection Control Deficiencies Report COVID19 data to residents and families.
    2023-04-12 2023-06-21 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-12-29 2023-02-10 E Infection Control Deficiencies Perform COVID19 testing on residents and staff.
    2022-09-14 2022-11-23 E Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2022-09-14 2022-11-23 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2022-09-14 2022-11-23 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-07-14 2022-08-15 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2022-07-14 2022-08-15 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2022-07-14 2022-08-15 D Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2022-07-14 2022-08-15 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2022-07-14 2022-08-15 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-07-14 2022-08-15 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-07-14 2022-08-15 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
    2022-07-14 2022-08-15 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2019-12-06 2020-02-14 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2019-12-06 2020-02-14 D Resident Rights Deficiencies Keep residents' personal and medical records private and confidential.
    2019-12-06 2020-02-14 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2019-12-06 2020-02-14 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2019-12-06 2020-02-14 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting.
    2019-12-06 2020-02-14 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2019-12-06 2020-02-14 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2019-12-06 2020-02-14 D Resident Rights Deficiencies Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    2019-12-06 2020-02-14 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-12-06 2020-02-14 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-12-06 2020-02-14 E Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-12-06 2020-02-14 E Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2019-12-06 2020-02-14 E Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2019-12-06 2020-02-14 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2021-03-09 2021-03-26 D Infection Control Deficiencies Report COVID19 data to residents and families.
    2021-02-03 2021-02-16 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2018-10-11 2018-12-21 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2018-10-11 2018-12-21 E Resident Rights Deficiencies Ensure that residents are fully informed and understand their health status, care and treatments.
    2018-10-11 2018-12-21 E Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2018-10-11 2018-12-21 D Resident Rights Deficiencies Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    2018-10-11 2018-12-21 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2018-10-11 2018-12-21 G Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2018-10-11 2018-12-21 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
    2018-10-11 2018-12-21 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2018-10-11 2018-12-21 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2018-10-11 2018-12-21 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2018-10-11 2018-12-21 E Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2018-10-11 2018-12-21 E Resident Assessment and Care Planning Deficiencies Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    2018-10-11 2018-12-21 D Resident Assessment and Care Planning Deficiencies Assess the resident when there is a significant change in condition
    2018-10-11 2018-12-21 E Resident Assessment and Care Planning Deficiencies Assure that each resident’s assessment is updated at least once every 3 months.
    2018-10-11 2018-12-21 E Resident Assessment and Care Planning Deficiencies Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    2018-10-11 2018-12-21 E Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2018-10-11 2018-12-21 E Resident Assessment and Care Planning Deficiencies Ensure a qualified health professional conducts resident assessments.
    2018-10-11 2018-12-21 E Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2018-10-11 2018-12-21 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2018-10-11 2018-12-21 E Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2018-10-11 2018-12-21 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2018-10-11 2018-12-21 D Quality of Life and Care Deficiencies Provide activities to meet all resident's needs.
    2018-10-11 2018-12-21 E Quality of Life and Care Deficiencies Ensure the activities program is directed by a qualified professional.
    2018-10-11 2018-12-21 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2018-10-11 2018-12-21 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2018-10-11 2018-12-21 E Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2018-10-11 2018-12-21 E Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2018-10-11 2018-12-21 E Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2018-10-11 2018-12-21 E Nursing and Physician Services Deficiencies Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    2018-10-11 2018-12-21 E Quality of Life and Care Deficiencies Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    2018-10-11 2018-12-21 E Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2018-10-11 2018-12-21 E Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2018-10-11 2018-12-21 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2018-10-11 2018-12-21 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2018-10-11 2018-12-21 E Administration Deficiencies Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies.
    2018-10-11 2018-12-21 F Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2018-10-11 2018-12-21 F Administration Deficiencies Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Fines

    Fine Date Fine Amount
    2018-10-11 $8,294

    What is in the Neighborhood

    General Area Overview
    • The closest city is Kingman which is 1.8 miles away and has a population of 28,912 (mid sized town).
    • The average income is $61,592, which is average compared to other zip codes.
    • Weather
      • High Temperature: 87
      • Low Temperature: 45
      • Average Temperature: 65.4
      • Day Breakdown: The area gets 63 days of rain, 3 days of snow and 297 days of sun
      • Precipitation: 0.7 inches a year

    Health and Safety Overview
    • The crime rate is 7.33 per 100 people which is very high compared to other cities.
      • Violent Crime: 1.39 incidents per 100 people
      • Property Crime: 4.66 incidents per 100 people
      • Drug-Related Crime: 0.63 incidents per 100 people
    • The average life expectancy in zip code is 75.1 years old, which is very low compared to other zip codes.
    • Air Quality: Good Days 257.0, Moderate Days 15.0, Unhealthy for Sensitive Groups Days 1.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Safeway 2017
    0.2 miles away
    Walmart Supercenter
    0.7 miles away
    Smith's
    0.8 miles away
    Safeway 1887
    1.7 miles away
    Bashas'
    2.1 miles away

    Transportation

    Kingman
    1.8 miles away

    None Found

    Banks

    U.S. Bank
    0.6 miles away
    Chase
    1.3 miles away
    National Bank Arizona
    1.3 miles away
    Wells Fargo
    1.7 miles away

    Hospitals

    Kingman Regional Medical Center
    0.4 miles away
    Hualapai Mountain Campus
    3.0 miles away

    Pharmacies

    Walgreens
    0.8 miles away
    CVS Pharmacy
    0.8 miles away

    Dentists

    Charles J. Lucero, DDS
    1.9 miles away

    Parks

    Firefighters Memorial Park
    0.5 miles away
    Mohave County Fairgrounds
    0.7 miles away
    Centennial Park
    0.7 miles away
    Lewis Kingman Park
    1.2 miles away
    Cecil Davis Park
    1.6 miles away

    None Found

    None Found

    None Found

    Restaurants

    Cracker Barrel
    0.9 miles away
    Golden Corral
    1.0 miles away
    IHOP
    1.0 miles away
    Rutherford's 66 Family Diner
    1.3 miles away
    ABC Chinese Restaurant
    1.4 miles away

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    Google map of Desert Highlands Care Center

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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