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Desert Haven Care Center
2645 East Thomas Road, Phoenix, AZ 85016
For Pricing & Availability
(800) 780-8101To Reach a Resident
(602) 956-8000Estimated Pricing
Price Comparison
Desert Haven Care Center Description
Desert Haven Care Center is a community that offers nursing care and is about 3.6 miles outside Phoenix, Arizona. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 6.3 out of 10 making it the 111th highest rated community in the city out of 127 communities. See more information on reviews.
The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
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Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Summary of Reviews:
- Several reviews mention concerns about staff behavior, including being shady about names, showing favoritism, and being rude or unprofessional. There are also allegations of theft, including cigarettes and clothing.
- Complaints about the facility's conditions are common, with mentions of poor cleanliness, presence of roaches, and inadequate food quality. Some reviews describe the conditions as deplorable and even suggest abuse due to neglect.
- There are serious concerns about patient care, including delayed responses to needs, mismanagement of medication, and failure to recognize or treat medical emergencies properly. One review specifically mentions a severe UTI turning septic due to staff negligence.
- A few reviews highlight positive aspects, such as caring staff, good teamwork, and efforts to improve the facility through upgrades and a focus on resident mobility. Some reviewers see a positive change and describe the environment as family-oriented.
- There are mixed opinions about the management and overall operation of the facility, with some praising the care provided and others warning potential clients to investigate the facility first due to concerns about professionalism and accreditation.
Reviews
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Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 3
Quality measure rating: 3
Long-term quality measure rating:
3
Nursing Home Overview
Participation
date: Feb. 4, 1975
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 115
Total current residents: 84
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 3
Number of payment denials: 0
Number of fines: 5
Total cost of fines: $11658
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-12-01 | 2023-01-20 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2021-08-27 | 2021-10-01 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2021-08-27 | 2021-10-01 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2021-08-27 | 2021-10-01 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2021-08-27 | 2021-10-01 | E | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2019-06-07 | 2019-07-12 | D | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2019-06-07 | 2019-07-12 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-06-07 | 2019-07-12 | E | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2019-06-07 | 2019-07-12 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2019-06-07 | 2019-07-12 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-06-07 | 2019-07-12 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2019-06-07 | 2019-07-26 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure that testing and maintenance of electrical equipment is performed. |
| 2019-06-07 | 2019-07-12 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-12-01 | 2022-12-05 | D | Resident Assessment and Care Planning Deficiencies | PASARR screening for Mental disorders or Intellectual Disabilities |
| 2022-12-01 | 2022-12-05 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-12-01 | 2022-12-05 | E | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2022-12-01 | 2022-12-05 | B | Nursing and Physician Services Deficiencies | Post nurse staffing information every day. |
| 2022-12-01 | 2022-12-05 | D | Quality of Life and Care Deficiencies | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| 2022-12-01 | 2022-12-05 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2022-12-01 | 2022-12-05 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2022-12-01 | 2022-12-05 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2022-12-01 | 2022-12-05 | D | Resident Rights Deficiencies | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| 2022-02-04 | 2022-02-17 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2022-02-04 | 2022-02-17 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2022-02-04 | 2022-02-17 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2022-02-04 | 2022-02-17 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting. |
| 2022-02-04 | 2022-02-17 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2022-02-04 | 2022-02-17 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2022-02-04 | 2022-02-17 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2021-08-27 | 2021-09-01 | E | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2021-08-27 | 2021-09-01 | D | Resident Assessment and Care Planning Deficiencies | PASARR screening for Mental disorders or Intellectual Disabilities |
| 2021-08-27 | 2021-09-01 | E | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2021-08-27 | 2021-09-01 | E | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2021-08-27 | 2021-09-01 | E | Administration Deficiencies | Provide timely, quality laboratory services/tests to meet the needs of residents. |
| 2021-08-27 | 2021-09-01 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-08-27 | 2021-09-01 | D | Administration Deficiencies | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. |
| 2021-08-27 | 2021-09-01 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-08-27 | 2021-09-01 | D | Infection Control Deficiencies | Perform COVID19 testing on residents and staff. |
| 2019-06-05 | 2019-07-29 | D | Resident Rights Deficiencies | Ensure that residents are fully informed and understand their health status, care and treatments. |
| 2019-06-05 | 2019-07-29 | D | Resident Rights Deficiencies | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| 2019-06-05 | 2019-07-29 | D | Resident Assessment and Care Planning Deficiencies | Plan the resident's discharge to meet the resident's goals and needs. |
| 2019-06-05 | 2019-07-29 | D | Resident Assessment and Care Planning Deficiencies | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| 2019-06-05 | 2019-07-29 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-06-05 | 2019-07-29 | E | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2019-06-05 | 2019-07-29 | E | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2019-06-05 | 2019-07-29 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-06-05 | 2019-07-29 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-06-09 | $7,100 |
| 2020-08-17 | $650 |
| 2020-09-07 | $983 |
| 2021-05-24 | $1,300 |
| 2021-06-28 | $1,625 |
| 2021-08-27 | $7,100 |
What is in the Neighborhood
- The closest city is Phoenix which is 3.6 miles away and has a population of 1,563,025 (medium sized city).
- The average income is $138,165, which is very high compared to other zip codes.
- Weather
- High Temperature: 98
- Low Temperature: 59
- Average Temperature: 80.0
- Day Breakdown: The area gets 51 days of rain and 313 days of sun
- Precipitation: 0.4 inches a year
- The median age is 33.8 years old, low compared to other cities.
- 4.63% of the population are Veterans which is a average percentage of Veterans compared to other cities.
- 19.24% of the population are Foreign-born which is a average percentage of Foreign-born compared to other cities.
- The population is 2% American Indian and Alaska Native, 3% Asian, 6% Black or African-American, 32% Hispanic or Latino, and 56% White.
- The average life expectancy in zip code is 78.59 years old, which is average compared to other zip codes.
- Air Quality: Good Days 60.0, Moderate Days 168.0, Unhealthy for Sensitive Groups Days 56.0, Unhealthy Days 13.0, Very Unhealthy Days 6.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Fry's Food and Drug
0.4 miles awayEL Super
0.5 miles awaySprouts Farmers Market
1.1 miles awayWalmart Supercenter
1.3 miles awayWhole Foods Market
2.0 miles awayNone Found
Bus Stations
North 26th Street and East Thomas Road
0.1 miles away11972
0.1 miles away12906
0.3 miles away14563
0.4 miles away18037
0.4 miles awayBanks
Chase
0.4 miles awayBank of America
1.5 miles awayBank of Arizona
2.1 miles awayFirst Bank
2.1 miles awayComerica Bank
2.1 miles awayHospitals
Phoenix Children's Hospital
0.9 miles awayAbrazo Arizona Heart Hospital
0.9 miles awayValley Hospital
1.0 miles awayMaricopa Medical Center
1.5 miles awayArizona State Hospital
1.7 miles awayPharmacies
CVS Pharmacy
0.3 miles awayWalgreens
1.1 miles awayFairmont Pharmacy
3.6 miles awayDentists
Savon Dental
0.8 miles awayArizona Biltmore Dentistry
1.7 miles awayArcadia Dental Arts
2.0 miles awayArcadia Modern Dentistry
2.3 miles awayWestern Dental
2.6 miles awayParks
Perry Park
0.5 miles awayUrbandale Park
0.9 miles awayLos Olivos Park
1.2 miles awayVirginia Park
1.5 miles awayEdison Park
1.7 miles awayPlaces of Worship
Roosevelt community church
3.2 miles awayFirst Methodist Episcopal Church of Glendale
10.2 miles awayThe Church of Jesus Christ of Latter-day Saints
10.7 miles awayShopping
Desert palm
1.5 miles awayMy Florist Plaza
3.5 miles awayChristown Spectrum Mall
5.0 miles awayScottsdale Fashion Square Mall
5.5 miles awayArizona Mills
7.3 miles awayCulture
Armstrong Prior Gallery
1.4 miles awayLisa Sette Gallery
2.7 miles awayEastlake Amphitheatre
2.7 miles awayPhoenix Center for the Arts
2.9 miles awayTeatro Bravo
3.0 miles awayRestaurants
Long Wongs Wings
0.2 miles awayJerry's
0.5 miles awayCasita Del Mar
0.8 miles awayRosita's Place
1.1 miles awayKhyber Halal
1.1 miles awayGet exact pricing & check availability
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