Desert Cottage Ii

Negative Experiences:

• Facility not recommended due to perceived rudeness of staff and lack of genuine care from the administrator. Patients reportedly not treated well.
• Described as a horrible experience, with a lack of nighttime patient checks despite promises of 24-hour care.

Mixed Experiences:

• Community's leadership praised, but the cost considered too high for the services received, which included three meals a day and lodging.

Positive Experiences:

• Desert Cottages highlighted for being well-kept and well-maintained with no COVID outbreaks. The administrator received specific praise.
• Facility commended for its caring and skilled staff, especially in handling residents with specific health conditions. Collaboration with hospice staff was also appreciated.
• Quick and efficient admission process praised, along with the quality of care and attention to residents' needs, including those with memory problems.
• Impressed by the cleanliness of the facility and the thoroughness of the information provided regarding resident care. Preference expressed for a shared larger bedroom.
• No complaints about the care received, noting attentive staff, clean premises, and a variety of activities for residents.
• Desert Cottages II in Indio recognized for the improvement in a resident's condition, the quality of caregivers, and the homely atmosphere, including regular visits from pets.
• Positive reassessment of Board and Care facilities after visiting Desert Cottages, with commendations for the home's environment, staff, and level of care.
• Property and director received love for the engaging and happy atmosphere observed among the patients.