DeMay Living Center

Positive Reviews:

• Staff described as genuine, caring, and courteous, though sometimes short-staffed leading to long wait times for assistance.
• Facility praised for its cleanliness and the attentive care provided, including personal grooming for residents.
• Effective control measures during the COVID pandemic, with special mention of the recreation therapist facilitating safe visits.
• Residents feel well taken care of and express satisfaction with the staff and the environment.

Negative Reviews:

• Some staff members reportedly dismissive and unhelpful, particularly in regards to sharing patient information with family members.
• Complaints about the facility being dirty and smelling unpleasant.
• Reports of poor care, including issues with medication management and lack of timely response to resident needs.
• Several instances of neglect and disrespectful treatment of residents, especially during nighttime.
• Concerns raised about the overall atmosphere and safety, with one review strongly advising against choosing the facility for rehabilitation or care.

Mixed Feedback:

• While some reviews highlight the dedication and professionalism of the staff, others point out serious concerns regarding resident treatment and facility cleanliness.
• The facility has been commended for its efforts during challenging times, such as the pandemic, but also criticized for its handling of basic care and respect towards residents and their families.