Delmar Gardens Of Creve Coeur

Summary of Reviews:

• Several reviews express dissatisfaction with the care and management at the facility, citing disrespectful treatment of residents, poor communication, especially during COVID-19, and instances of lost personal property.
• Contrastingly, some reviews highlight positive experiences, noting attentive staff, good communication, and enjoyable activities and amenities. The facility's efforts to make residents feel comfortable and engaged are appreciated.
• One review mentions a family member's short stay for therapy was positive, with nice staff and well-attended care despite severe handicaps.
• Another review praises the facility for its supportive environment for employees, encouraging further education and fostering a family-like atmosphere among the management team.
• Concerns about understaffing, high turnover, and inconsistent care quality are mentioned, with some caregivers described as excellent while others seem overwhelmed or indifferent.
• Several reviewers recommend the facility based on their personal experiences of excellent care and attention to their loved ones, including during hospice care.
• However, there are reports of serious issues such as residents being left unattended, poor hygiene, and a lack of responsiveness to medical needs, leading to tragic outcomes.
• One review from a long-term resident expresses satisfaction with the nursing and management staff, highlighting good food and efforts to meet their needs.
• Another review from a family member suggests that the facility has declined in quality due to management changes, leading to poor staff morale and inadequate resident care.
• A reviewer with agency experience describes the facility as one of the worst they've worked at, with foul smells, rude staff, shaky management, and numerous violations.
• Despite the mixed reviews, one family shares a positive experience, noting their father's liking for the facility, though they faced insurance coverage issues.