Delaware Highlands Assisted Living

Positive Reviews:

• Many reviewers find the facility beautiful and well-managed, with friendly and helpful staff.
• Residents enjoy ample amenities, including nice one-bedroom apartments with large bathrooms and walk-in closets, as well as included appliances.
• The food is highly praised, and there are outdoor spaces and games available for residents.
• There is a controlled rent based on the resident's monthly income, which many find beneficial.
• Low staff turnover and happy residents indicate a positive living environment.
• Facility cleanliness and freshness are noted, along with the provision of all necessary information for prospective residents.
• Activities are available, and loved ones can join residents for meals.

Negative Reviews:

• Some visitors found the facility congested and unorganized, with signs of maintenance issues like leaking ceilings.
• Concerns about the lack of activities and the need for more varied and frequent options to keep residents engaged.
• Incidents of theft and safety concerns have been reported, including unattended falls and inappropriate behavior among residents.
• Some dissatisfaction with meal options, including issues with too much salt and the requirement to pay for meals regardless of consumption.
• There are complaints about the facility's policy on pets and inaccuracies in their promotional materials.

Mixed Reviews:

• While many praise the staff and management, there are calls for improvements in housekeeping and addressing resident safety more proactively.
• The quality of amenities and services is generally well-regarded, but some see room for improvement in organization and cleanliness in communal areas.