Deer Ridge Memory Care

Positive Reviews:

• Deer Ridge offers a variety of entertainment and activities to keep residents engaged.
• Facility cleanliness and decor receive high praise, along with the quality of food.
• Staff members, including those giving tours, are described as wonderful, thoughtful, and caring.
• Many reviewers highlight the compassionate and loving care their family members received, making residents feel safe, happy, and at home.
• The community is described as active and engaging, helping residents thrive and form relationships.
• Facility is new, well-kept, and staff are resident-centered, making family members feel welcome at any time.
• Staff is attentive, friendly, and compassionate, especially important for residents requiring more care.

Negative Reviews:

• Management is criticized for poor communication, inconsistency in care, and not checking on residents as promised.
• High staff turnover and issues with staff treatment are mentioned, including a toxic workplace environment.
• Some logistical issues like keeping resident rooms locked and marking clothes to prevent loss are noted.
• Food quality is sometimes poor, with meals being cold and unappetizing.
• Communication between staff and family members is described as lacking, with some families feeling uninformed.

Mixed Reviews:

• While some reviews mention improvements over time, others express disappointment in the decline of staff quality and attentiveness.
• There are concerns about the facility's ability to handle specific care needs consistently.