Deepwood Estates

Positive Reviews:

• Highly praised for cleanliness and great hospitality.
• Staff described as super friendly and caring, particularly highlighted for their hard work and sympathy towards residents.
• Facilities received commendations for their quality.
• Residents enjoy a variety of amenities including meals, treats, and activities such as live music and sitting out on the patio.
• Management and staff are recognized for their efforts to keep residents safe, especially during the COVID-19 pandemic.
• Independent living with assisted services available, catering to various budgets.
• Food quality generally received positive feedback, with the dining staff known for their niceness and familiarity with residents.
• Overall, many reviewers found the community to be a comfortable, cozy, and clean place for seniors.

Negative Reviews:

• Some reviewers expressed concerns over the cost of living at the facility.
• Issues with third-party nursing care not meeting expectations, including refusal to accommodate specific needs.
• Complaints about the quality of food served, with some describing it as deplorable and not matching the advertised standards.
• Concerns raised about the facility being understaffed, which impacts the level of care and service.
• Some reviewers had negative experiences with management, describing them as unprofessional, racist, and disrespectful.
• One review mentioned the facility having mold and several violations that have been ignored.
• High staff turnover mentioned, with some attributing it to poor management and working conditions.

Mixed Reviews:

• While many reviews praise the staff and management for their dedication and care, others criticize them for lack of professionalism and insufficient care.
• The quality of food and facilities received both high praise and severe criticism, indicating varied experiences among visitors and residents.