Decatur House

Summary of Reviews:

• Many reviewers appreciate the small, homey atmosphere of the community, likening it to a Bed & Breakfast, which makes it more accommodating and personal.
• The staff is frequently praised for being friendly, helpful, and accommodating, particularly towards residents with special needs or health issues. Long tenures of staff members, some being there for over 20 years, are noted.
• Several reviews highlight the beauty and maintenance of the facility, describing it as a large colonial home with apartment-style living that is clean and well-maintained.
• Activities and amenities, including meals, housekeeping, and utilities, are generally included in the monthly fee, with additional care available for an extra fee. However, some reviewers mention a lack of engaging activities and average food quality.
• Communication issues and a lack of night nursing staff are pointed out as areas for improvement, with some families experiencing frequent calls about situations the staff cannot handle.
• The community is described as not being suitable for individuals with significant health issues or dementia, with some reviewers experiencing broken promises and delays in medication distribution.
• Despite some criticisms, many reviewers would recommend the community to others, particularly for its attentive, family-operated management and the comfortable, accessible design of the facility and apartments.
• The cost is mentioned as a concern for some, with initial deposits being described as costly, but many feel the quality of care and living environment justify the expense.