Darlington Memory Lane

Residents and their families have shared a range of experiences at Darlington Memory Lane, highlighting both the facility's strengths and areas of concern. Many reviews praise the facility for its exceptional care, describing it as a five-star hotel with friendly, kind, and helpful staff. The transition to Darlington, even during challenging times like the COVID-19 pandemic, has been smooth for many, with residents enjoying their surroundings, the food, and feeling happy and alert. The atmosphere is often described as cheery, homey, and filled with love, with staff members greeting each other and residents warmly, creating a family-like environment.

Improvements in the facility have been noted, particularly with the addition of new directors in nursing and activities, enhancing the quality of care and the range of programs available. The facility's cleanliness, pleasant smell, and beautiful courtyard have also been commended.

However, some reviews express significant concerns, including issues with cleanliness, organization, and the quality of care, particularly on the Medicaid side of the facility. There have been reports of neglect, such as residents not being properly washed or changed, falling frequently, and being overmedicated. Concerns about the management team and the handling of complaints have been raised, with some suggesting a focus on profit over care. Allegations of bed bugs and scabies, along with poor food storage conditions, have also been mentioned.

While many families have had positive experiences, recommending Darlington for the care of loved ones with memory issues, others urge caution, suggesting a thorough evaluation of the facility before making a decision.