Danish Care Center

Reviews of the senior living facility present a mixed picture, with many expressing deep gratitude for the compassionate and professional care provided, while others raise serious concerns about the quality of care and management.

• Several reviewers praise the facility for its caring and wonderful staff, describing experiences where they or their loved ones were treated like family, received prompt and kind attention, and enjoyed high-quality care that included personalized meals and attentive medical and rehabilitation services.
• Some reviews highlight the professionalism, cheerfulness, and knowledge of the staff, noting that the care received helped their loved ones regain strength and health. The facility is described as having a big family feel, with a compassionate and dedicated staff that becomes like a second family to the residents.
• However, there are significant concerns raised by some reviewers, including allegations of neglect, such as ignoring call lights for hours, understaffing, and instances of rudeness from the administration. Specific complaints include denied showers, lack of communication about a resident testing positive for COVID-19, and overall poor patient care that amounts to elder abuse.
• One review from a former employee praises the facility and its parent company, Compass Health, for their dedication, compassion, and professionalism, as well as their proactive approach to safety and health crises, including the recent Coronavirus outbreak.
• Concerns about communication and coordination among departments, especially regarding doctors' appointments and transportation, were mentioned as areas needing improvement.
• Despite some negative experiences, many reviews express heartfelt thanks to the staff for the excellent care provided to their loved ones, with some stating they could not have found a better place and highlighting the facility's efforts to create a welcoming and caring environment.

In summary, while many reviews celebrate the facility's staff and the quality of care provided, there are serious concerns that potential residents and their families should consider. The facility appears to have many supporters who have had positive experiences, but the criticisms raised, particularly regarding patient care and administrative conduct, suggest areas that may require attention and improvement.