Danby House

Reviews of Danby House show a mix of experiences. Some reviewers have raised serious concerns about the facility, including issues with pests such as bed bugs and roaches, and complaints about the cleanliness and maintenance of the rooms. There are also alarming reports of inadequate care, including a distressing account of a resident suffering from a severe infection that was allegedly not properly addressed by the staff.

On the other hand, several reviews highlight positive changes at Danby House, particularly under new management and staff. Recent feedback praises the facility for improvements in care, cleanliness, and activities available to residents. The staff is described as loving and caring, with a genuine concern for the residents' well-being. Families have appreciated the efforts to keep them connected with their loved ones through technology during the COVID-19 pandemic, and the facility's renovation efforts are also mentioned positively.

Some reviews express gratitude for the personal attention and comfort provided to their family members, noting that the staff goes above and beyond in communication and in facilitating family interactions. The activities, including gardening, art, and bird watching, are appreciated for enhancing the residents' quality of life.

However, there are also criticisms regarding the facility's past, with some reviewers advising against placing loved ones in the care of Danby House based on their experiences. Concerns about staff behavior, loss of personal items, and overall management have been mentioned.

In summary, while Danby House has faced significant challenges and criticism, there are indications of recent improvements and positive changes under new management. Prospective residents and their families should consider both the historical issues and the reported improvements when making a decision.