Dale Commons

Positive Feedback:

• Welcoming atmosphere with friendly and amazing staff across all departments.
• Residents enjoy comfortable living, quality care, and make friends easily.
• Facility praised for its cleanliness, organization, and beautiful layout including gardens, common areas, and dining options.
• Wide range of activities to keep residents engaged, including games, movies, birthday celebrations, and external trips.
• Food quality is highlighted positively, with recent improvements noted and options for dining outside normal hours.
• Communication with families is excellent, ensuring peace of mind regarding care and resident well-being.
• Rooms are spacious and well-equipped, contributing to a pleasant living environment.

Negative Feedback:

• Some found the facility to be expensive compared to their budget.
• A reviewer mentioned a less satisfactory experience, noting cleanliness issues in private rooms and unexpected cost increases.
• Activities may not cater to all mobility levels, with a focus on those more able.
• A serious complaint involved alleged neglect in medication management and lack of communication following an emergency, leading to a resident's death.

Mixed Feedback:

• While many reviews are overwhelmingly positive, highlighting the staff's friendliness and the facility's amenities, a few reviews caution about potential issues with management and care consistency.
• Facility aesthetics and amenities are generally praised, though some suggest further scrutiny beyond initial impressions.

General Consensus:

Dale Commons is highly recommended by many for its welcoming atmosphere, quality care, and range of amenities and activities. Staff friendliness and effective communication stand out as key positives. However, potential residents and their families are advised to consider their budget and care needs carefully, noting a few reports of concerns regarding care consistency and cost management.