Daggett-Crandall-Newcomb Home

Residents and their families have shared a mix of experiences at the senior living facility. Many reviews highlight the exceptional care, personalized attention, and homelike atmosphere provided to residents. Families appreciate the variety of activities, the quality of food, and the dedication of the staff, describing them as treating residents like family and maintaining a high level of dignity and respect. The facility is praised for its efforts to create a welcoming environment, including maintaining clean and tidy spaces, offering gardening opportunities, and decorating for holidays.

Specifically, the nursing staff receives accolades for their professionalism and the critical care they provide, with some residents' family members noting life-saving interventions. The facility's ability to cater to dietary needs and incorporate fresh produce into meals is also commended. Additionally, the personal connections formed between staff, residents, and families contribute to a supportive community atmosphere.

However, not all feedback is positive. Concerns have been raised about the facility's management, with allegations of poor treatment of staff leading to high turnover and understaffing issues. Some reviews criticize the physical environment, such as the dining room being uncomfortably cold, and express concerns about the level of care due to the staffing situation. There are also complaints about unprofessional handling of employment matters, affecting staff morale and potentially impacting resident care.

Overall, while many families express gratitude for the care their loved ones receive, suggesting a dedicated and compassionate staff, there are significant concerns regarding management practices and their effect on the facility's operation and atmosphere.