Cypress Point Rehabilitation and Nursing

Positive Reviews:

• One reviewer praised the facility for providing a beautiful private room for their mother, highlighting the professional and compassionate staff, and a variety of activities. They felt the staff went above and beyond.
• Another review mentioned significant improvements in care and respect towards their brother after contacting the Head Director, commending the facility for its cleanliness, professionalism, and caring staff.
• A reviewer was very pleased with the care their mother-in-law received during her 3-month stay, noting the neat and clean facilities, friendly staff, and attentive medical care.
• Compared to another care facility, a reviewer found Envoy at Thornton Hall to be superior, citing dedicated staff, clear communication, and exceptional care in the final days of their parent's life.

Negative Reviews:

• One review described the facility as the worst they've ever seen, mentioning bugs, poor resident care, and unprofessional staff.
• A reviewer expressed frustration over the lack of communication from the business office, feeling that the facility does not care about its residents.
• Several reviews criticized the facility for neglect, including long wait times for basic needs, inappropriate staff behavior, and poor hygiene. One mentioned a relative receiving incorrect medication.
• Another review highlighted the importance of daily visits to ensure proper care, sharing a tragic experience of neglect leading to a loved one's death.
• A reviewer was disappointed with the care provided, mentioning late meals, poor hygiene, and unattended medical needs.

Advice:

Several reviewers emphasized the importance of frequent visits and close monitoring of loved ones in the facility to ensure proper care and to address any issues promptly with management.