Cypress Cove Care Center

Positive Reviews:

• Many reviewers praised the dedication, compassion, and professionalism of the nurses, CNAs, and staff, highlighting their caring and patient nature.
• Several families noted the facility's ability to make patients feel loved and well-cared for, treating them like family and maintaining a clean and cheerful environment.
• Rehabilitation services, including physical therapy, received high marks for their quality and the attentive care provided to patients.
• Some reviewers specifically mentioned the excellent care their loved ones received in the long-term care unit and during end-of-life care, appreciating the kindness, respect, and encouragement from the staff.
• The facility was recommended for its clean environment, great meals, and the overall positive impact on patients' and residents' well-being.

Negative Reviews:

• Some reviewers expressed dissatisfaction with the level of care, citing instances of unprofessional behavior, lack of attention to patient needs, and inadequate follow-up on medical conditions.
• Concerns were raised about the facility's organization, with reports of lost personal items, unaddressed dietary needs, and insufficient rehabilitation equipment.
• There were complaints about billing issues, including overcharging and perceived lack of value for the care provided.
• A few reviewers reported serious concerns about patient neglect, including failure to adequately address deteriorating conditions and inappropriate medication management.

Mixed Feedback:

While many reviews highlight the compassionate and professional care provided by Cypress Cove, there are significant concerns regarding certain aspects of patient care and management. Prospective clients are advised to consider both the positive experiences and the issues raised by some reviewers.