Crystal Place

Positive Reviews:

• Many reviewers express gratitude for the care and comfort provided to their loved ones, highlighting the accommodating and loving nature of the staff.
• Crystal Place is praised for its cleanliness, beautiful remodeling under new ownership, and the excellent care provided by both the staff and associated hospice services.
• Family members appreciate the efforts made to keep them informed and connected with their loved ones, despite geographical distances.
• The facility is recommended for its attentive service, quality food, and overall excellent environment for residents.
• Some reviewers note significant improvements under new management, including better communication, renovations, and a more caring approach to resident well-being.

Negative Reviews:

• A few reviews criticize the facility, particularly under new ownership, mentioning issues such as staff turnover, poor food quality, and a lack of transportation services.
• Concerns are raised about the treatment of residents and staff, with allegations of disrespect and abusive language from the new owners.
• Some reviewers, including a former employee, strongly advise against placing loved ones at Crystal Place, citing a lack of compassion, empathy, and professionalism.
• There are mentions of the facility being understaffed and the owners lacking the necessary experience in the medical field.

Mixed Feedback:

• While many reviews are positive, praising the facility's care and environment, there are significant concerns about the management and treatment of residents under the new ownership.
• The facility has undergone renovations and staff changes, which some view as improvements, while others see as detrimental to the quality of care.