Crystal Bluffs Rehabilitation And Health Care Center

Positive Reviews:

• Many reviewers praise the care and compassion provided by the staff, particularly in the Rehab section and for long-term residents.
• The facility is consistently described as clean, well-maintained, and inviting, with a homey feeling.
• Physical Therapy (PT) and Occupational Therapy (OT) departments receive high marks for their excellent care.
• Several reviewers highlight the facility's efforts in maintaining cleanliness and preventing infections.
• Activities and amenities, including a Happy Hour, are appreciated by residents and visitors alike.
• The staff's communication with families is often mentioned positively, noting their attentiveness and kindness.
• Some reviewers specifically commend the facility for the dignified, respectful, and compassionate care during end-of-life stages.

Negative Reviews:

• One reviewer describes an unprofessional encounter with an employee at the entrance.
• Concerns about substandard care leading to a resident's death after a short stay are raised, including issues with medication and lack of timely medical attention.
• Criticism of the administration for being perceived as insincere, not caring for employees or residents, and focusing too much on the facility's reputation rather than genuine care.
• Complaints about understaffing, leading to delayed care and inadequate attention to residents' needs.

Mixed Feedback:

While many reviews highlight the excellent care, clean environment, and compassionate staff, there are serious concerns about certain aspects of management and care quality. Prospective residents and their families may want to consider both the positive experiences and the issues raised when making a decision.