Crown Point Health Suites

Positive Reviews:

• Facility praised for its cleanliness and nice environment.
• Staff, including management, described as amazing and supportive.
• High staff to patient ratio noted, contributing to attentive care.
• Facility offers made-to-order breakfast and room service menu.
• Some reviewers highlighted the compassionate and accommodating nature of the staff, treating residents and their families like their own.
• Several reviewers would recommend Crown Point for both therapy and long-term care based on their positive experiences.

Negative Reviews:

• Some staff members reported a lack of support from management, particularly for floor nurses.
• Concerns raised about safety due to understaffing during night shifts.
• Facility criticized for not being well-equipped to handle patients with advanced dementia.
• Lack of activities for long-term care patients, though efforts to improve were mentioned.
• Communication issues highlighted, with difficulty reaching staff after hours and unresponsive answering machines.
• Some family members reported poor care and attention to their loved ones, including long waits for medication and unprofessional behavior from some staff.
• One reviewer expressed dissatisfaction with the facility's handling of a patient with behavioral issues, leading to an emergency room transfer without proper communication.

Mixed Reviews:

• Facility described as well-kept with friendly staff, but some reviewers found the care and administrative actions lacking.
• Experiences seem to vary significantly between individuals, with some praising the care and others deeply disappointed.