Crossroads At Northglenn Assisted Living Facility

Positive Reviews:

• Many reviewers praise Crossroads for its attentive and caring staff, noting that they make the facility feel like home for residents.
• Several reviews highlight the facility's cleanliness, good maintenance, and the variety of activities available for residents.
• Family members appreciate the regular updates and communication from the staff, especially during the pandemic, noting the efforts made to keep residents safe and engaged.
• Some reviews commend the quality of food and the personalized care provided, mentioning that staff members treat residents like family.
• Visitors and family members note the welcoming atmosphere and the strong sense of community among residents and staff.

Negative Reviews:

• A few reviews express disappointment with the facility's management, describing some leaders as rude, unresponsive, and unprofessional.
• Concerns are raised about the proper wearing of masks and the overall handling of COVID-19 precautions.
• Some reviewers report issues with billing practices, particularly regarding the handling of fees after a resident's passing.
• There are complaints about the quality of food and activities, with some suggesting that improvements are needed in these areas.
• One review mentions unprofessional behavior and neglect, suggesting that the facility's standards may not meet expectations for all.

Overall:

While many reviews of Crossroads are positive, praising the staff's care and the facility's environment, there are notable concerns regarding management practices, COVID-19 precautions, and some services. Prospective residents and their families may want to consider these points and possibly visit the facility to form their own impressions.