Cross Road Retirement Community

Positive Reviews:

• Many families have had loved ones reside at Crossroads for years, noting the excellent care and attention provided by the staff, making it feel like a family environment.
• The facility has received numerous awards, including the Triad Top Workplace for 2 consecutive years and the Gold Award from the Randolph area Chamber of Commerce, highlighting its commitment to safety, health, and quality care.
• Employees, some of whom have worked there for over a decade or have had multiple family members reside there, praise the community for its dedication to keeping residents healthy and happy.
• The facility is well-maintained, with a clean environment, delicious meals, and a variety of activities for residents. Staff are well-trained, background checked, and drug tested, ensuring a safe and caring environment.
• One reviewer highlighted the positive impact working at the community had on their granddaughter, who went on to become a caring RN, attributing her success to the experience and support she received at Cross Road Retirement Community.

Negative Reviews:

• One reviewer expressed dissatisfaction with the management, specifically citing unprofessional behavior and a lack of organization during the hiring process.
• Another review raised concerns about the facility being short-staffed and engaging in unprofessional practices, such as hiring non-certified nurse aides and refusing to verify employment for former employees, which could potentially impact the quality of care provided to residents.

Mixed Reviews:

• While most reviews are overwhelmingly positive, praising the staff, cleanliness, and care provided, there are concerns about management practices and staff treatment that potential residents and employees may want to consider.