Cross Creek At Lees Summit

Positive Reviews:

• Many reviewers highlight the exceptional staff at Cross Creek, noting their genuine care, kindness, and attentiveness towards residents.
• The facility is consistently described as beautiful, clean, and well-maintained, with spacious rooms and comfortable common areas.
• Several reviews mention the high level of activities and engagement for residents, including music and dancing, which contributes to a vibrant community atmosphere.
• The quality of meals receives praise, with one reviewer noting a positive impact on their loved one's health and well-being.
• Communication with family members is highlighted as a strong point, with staff going above and beyond to assist with personal needs and keep relatives informed.

Negative Reviews:

• One review expresses concern over an incident where a resident spilled coffee on themselves and did not receive immediate assistance, raising questions about responsiveness to accidents.
• Another review criticizes the facility for poor communication among staff and a lack of proper training in dealing with memory care patients, leading to several issues including inadequate care and unmet needs.

Overall:

Cross Creek in Lee's Summit receives predominantly positive reviews for its caring staff, beautiful facility, and engaging environment for residents. While there are isolated reports of concerns, the majority of family members express gratitude and satisfaction with the care their loved ones receive, often highlighting the peace of mind it brings them.