Creve Coeur Assisted Living & Memory Care

Positive Reviews:

• Many reviewers appreciate the caring and hardworking staff, highlighting the care team's efforts to make residents' golden years enjoyable.
• The facility is praised for its impressive amenities, services, and beautiful home environment.
• Activities and community involvement, such as celebrating local sports teams and fostering animals, are well-received by residents and their families.
• Some reviews commend the executive director for prioritizing residents and leading a great team.
• Several reviewers are happy with their decision to move their loved ones into the facility, mentioning satisfaction with the food, activities, medical assistance, and security.

Negative Reviews:

• Concerns are raised about the cleanliness of the facility and the attentiveness of the staff, with some reviewers describing them as rude and lazy.
• There are complaints about the handling of medications and medical records, with allegations of falsification.
• Communication issues and employee mistreatment by management are mentioned, leading to staff turnover.
• Some reviewers express dissatisfaction with the facility's handling of end-of-life care and the refusal to allow residents to return after hospitalization.
• One review criticizes the facility for not being accommodating with food preferences.
• There are complaints about the orientation and training process for new employees, describing the environment as unprofessional and unwelcoming.

Mixed Reviews:

• One reviewer retracts a previous negative review, apologizing to a staff member they had criticized, acknowledging the supportive nature of the staff and expressing a desire to work there again.