Creekside at Three Rivers

Negative Reviews:

• Some reviewers express strong dissatisfaction, citing poor communication, understaffing, and a lack of responsiveness from the front office. Concerns include selling accessories to incapacitated individuals without consent, frequent staff changes leading to a lack of familiarity with residents, and loss of personal items. Complaints also extend to inadequate medical attention, with difficulties in accessing nurses or doctors, and issues with the quality and appropriateness of meals provided. One particularly distressing account mentions neglectful treatment leading to a resident's injury and subsequent lack of appropriate action from management.

Positive Reviews:

• Many reviewers praise the facility for its beautiful environment, friendly and caring staff, and the overall quality of care. Highlights include the welcoming atmosphere, a variety of activities, excellent dining experiences with chef-prepared food, and well-maintained grounds. The community is described as family-oriented, with secure buildings and 24-hour nursing care. Some reviews specifically commend the facility for being a great place to work, emphasizing the strong, family-like bond among staff members and their love for the residents.

Mixed Feedback:

• The facility receives mixed feedback, with some reviewers highlighting its beautiful setting and caring staff, while others raise serious concerns about management practices, staffing levels, and resident care. Positive comments often focus on the physical aspects of the facility and the perceived happiness of residents, whereas negative reviews tend to detail specific incidents and ongoing issues that suggest systemic problems.