Cranford Rehab & Nursing Center

Reviews of the senior living facility present a mixed picture, highlighting both commendable aspects and areas needing improvement. Some family members have experienced significant distress due to issues such as lost personal belongings and lack of communication, particularly in distressing situations like the passing of a loved one. Concerns about neglect, inadequate staffing, and unresponsiveness to phone calls have been voiced, with some reviewers explicitly advising against placing loved ones in the facility.

On the positive side, many reviews praise the facility for its cleanliness, the professionalism and kindness of the nursing and medical staff, and the quality of the physical therapy and rehabilitation services. The efforts of the recreation department to engage and entertain residents have been appreciated, contributing to a more enjoyable living experience. The facility has been described as well-maintained, with staff members going above and beyond to ensure the comfort and well-being of residents.

However, the facility has faced criticism for issues related to COVID-19 outbreaks, alleged neglect, and poor communication, with some reviewers reporting a lack of timely updates on their loved ones' conditions. Despite these concerns, other reviewers have had positive experiences, noting improvements in their relatives' wellness, the helpfulness and friendliness of the staff, and the overall cleanliness and pleasant environment of the facility.

In summary, while there are numerous accounts of positive interactions and satisfactory care, significant concerns have been raised about communication, staff responsiveness, and the handling of personal and medical care, suggesting a need for the facility to address these issues to ensure the well-being and satisfaction of all residents and their families.