Covington Skilled Nursing & Rehab Center

Reviews of Covington senior living facility present a mixed picture, with some highlighting positive experiences and others expressing significant concerns.

• Several reviewers praised the facility for its cleanliness, caring staff, and effective therapy team. Positive experiences include successful rehabilitation stays, responsive nursing and support staff, and a family-like environment for both long-term and short-term residents.
• On the other hand, some reviews raised serious issues regarding the quality of care, including mismanagement of personal belongings such as hearing aids, severe dehydration leading to emergency hospitalization, and inadequate staffing levels that compromised resident care.
• Concerns were also voiced about the facility's management, with some stating that the administration prioritized financial considerations over resident welfare. Instances of neglect were reported, including failure to respond promptly to call lights, refusal to administer necessary medications, and poor hygiene management.
• Communication and follow-up between staff members were identified as areas needing improvement. Despite the challenges, some families expressed willingness to use the facility again, citing the professionalism and care of certain nurses and the effectiveness of the therapy room staff.
• Financial and administrative grievances were mentioned, including issues with refunds and dissatisfaction with how financial matters were handled.
• Despite the criticisms, many reviews highlighted the dedication of certain staff members, the quality of the physical therapy program, and the overall cleanliness and pleasant atmosphere of the facility.

In summary, while Covington has received commendation for its staff, therapy programs, and facility upkeep, there are significant concerns about the quality of care, staffing levels, and administrative practices that potential residents and their families should consider.