Covington Manor Health and Rehabilitation Center

Positive Feedback:

• Several reviewers praised the quality of physical therapy received.
• Facility cleanliness was highlighted as a positive aspect.
• Some staff members, like a night nurse named Lawrence, were commended for their care and compassion.
• Physical therapists were described as decent and nice, making the rehabilitation experience bearable for some.

Negative Feedback:

• Concerns were raised about the long wait times for assistance, with one instance of a resident left waiting for 39 minutes.
• Administrative actions were criticized for lacking compassion, particularly in handling billing and hospice care requests.
• Several reviews mentioned a decline in care quality over time, including understaffing, cleanliness issues, and mistreatment by nurses and aides.
• There were serious allegations of not following doctor's orders, improper wound care, and nurses not wearing gloves when dealing with infectious diseases.
• The food quality was described as poor, with repetitive and unappetizing meals.
• Facility safety and maintenance issues were mentioned, including overly waxed floors posing a fall risk.
• Some reviewers expressed dissatisfaction with the administrative policies, medical care, and the overall atmosphere of the facility.

Mixed Feedback:

• While some aspects of care and staff were praised, the overall management, cleanliness, and quality of life at the facility received significant criticism.
• The experiences shared ranged from satisfactory physical therapy outcomes to deeply troubling accounts of care and facility conditions.