Coventry House Of Zebulon

Positive Reviews:

• Facility is described as clean, COVID-safe, and staffed by sweet, friendly, and helpful people.
• Residents and their families appreciate the caring and professional management, as well as the polite and nice staff.
• Many find the community adorable, beautiful, and very clean, with a close proximity to large hospitals, shopping malls, and the airport.
• Staff members express joy and pride in working at the facility, highlighting the love, honesty, respect, and communication they experience.
• The food is praised, and the staff is commended for their willingness to help and answer questions.

Negative Reviews:

• Concerns about the care for specific health needs, such as insulin management, and complaints about the attitude towards residents' dietary habits.
• Lack of transportation for residents, limiting their ability to go out or engage in activities outside the facility.
• Some reviews mention a decline in the facility's rating and issues with accessibility, including difficulty for families to enter the building.
• Complaints about staff responsiveness and availability, especially on weekends, with reports of staff often being seen sitting around and eating.

Mixed Reviews:

• While many reviews highlight the facility's cleanliness and the quality of care, others express dissatisfaction with specific aspects of management and staff behavior.
• The environment is generally described as quiet and the community as affordable, yet some reviews suggest room for improvement in resident engagement and facility accessibility.