Courtyards At Berne Village

Many residents and their families have shared positive experiences about their stay or their loved one's stay at the facility. Highlights include:

• Staff being described as wonderful, caring, and responsive, with special mentions of their attentiveness to residents' happiness and well-being.
• Activities and amenities provided by the facility are appreciated, contributing to a vibrant community life.
• Several reviews praise the facility for its cleanliness and peaceful environment.
• Personalized care and attention from the staff, including regular updates to families and engaging residents in activities, have been particularly valued.
• Some staff members received specific commendations for their helpfulness and professionalism in assisting families during the transition process.
• The dining experience, including the quality of food and variety of choices, received mixed reviews but was generally positive, with some comparing it to dining in a high-quality restaurant.

However, there were some concerns:

• A review mentioned dissatisfaction with the new management, noting a decline in services and maintenance, alongside an increase in rent.
• One family member expressed frustration with certain staff attitudes and a perceived lack of empathy towards residents' needs.

Overall, the majority of feedback is positive, with families and residents appreciating the caring staff, engaging activities, and the sense of community. However, there are areas for improvement, particularly concerning management practices and maintaining the quality of services.