Courtyard Towers

Summary of Reviews for Courtyard Towers Senior Living:

• Several reviews report severe issues with bed bugs, mold, water leaks from ceilings, and outdated plumbing. Concerns about the facility's cleanliness and maintenance were highlighted, alongside calls for state health hazard checks and renovations.
• Management and staff response to these issues have been criticized, with reports of inaction and lack of genuine concern from the director. Staff are described as overworked and frequently quitting, contributing to a negative environment.
• On a positive note, many reviews praise the staff for their helpfulness and compassion, particularly highlighting individuals who provided informative tours and assistance with inquiries, making visitors feel welcomed.
• The community is described as clean, with friendly staff, and offering wide spaces. Residents enjoy the food, views, and the area in general. The dining staff is commended for catering to individual needs and wants.
• However, there are serious concerns about the care level for residents requiring regular medical attention, with reports of neglect in medication administration, room cleanliness, and responsiveness to emergency calls.
• Despite the criticisms, some residents and visitors express satisfaction with the management's efforts to improve the facility, noting positive changes and upgrades under the new directorship.
• The community's location, close to amenities like the light rail and shops, is appreciated, especially by active seniors. The executive director's non-pushy approach and the provision of various living options were also positively noted.

In summary, while Courtyard Towers Senior Living has faced significant challenges and criticisms, particularly regarding maintenance and resident care, there are also numerous accounts of positive interactions with staff and management, as well as appreciation for the community's amenities and location.