Courtyard Terrace

Positive Reviews:

• Many reviewers praised the staff for their wonderful, caring, and attentive nature, highlighting how they treated residents with dignity, respect, and love.
• Several reviews noted the staff's exceptional care for residents with advanced dementia, mentioning their kindness, attentiveness, and the genuine emotional connections formed.
• The facility was commended for its ability to provide a joyful and respectful environment for residents, allowing them to enjoy their time and maintain a sense of normalcy despite their conditions.
• Some reviewers appreciated the good communication from the staff, who promptly informed them about any incidents or health concerns regarding their loved ones.

Negative Reviews:

• One review criticized the facility for its cleanliness and upkeep, describing it as rundown with dirty rugs and walls, and mentioned cramped living quarters shared by multiple residents.
• There were complaints about the staff being rude and uncooperative, with one reviewer specifically mentioning a negative experience with the facility's management.
• A particularly distressing review recounted a resident's death attributed to neglect, citing a lack of staff, poor meals, and an unsafe environment as contributing factors.

Mixed Feedback:

• While most reviews highlighted the caring and dedicated nature of the staff, there were contrasting opinions about the facility's management and overall environment.
• The facility was both recommended for its staff's care and criticized for its physical condition and safety concerns.