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Courtyard Nursing Care Center
200 Governors Avenue, Medford, MA 02155
For Pricing & Availability
(800) 780-8101To Reach a Resident
(781) 391-5400Estimated Pricing
Price Comparison
Courtyard Nursing Care Center Description
Courtyard Nursing Care Center is a community that offers assisted living, memory care, nursing care, respite care and rehabilitation and is located in Medford, Massachusetts and is part of the Genesis HealthCare network of communities. Residents who live at the facility are able to choose from a range of studio, suite and semi-private or share or companion room layouts.
The community has an average rating of 7.9 out of 10 making it the highest rated community in the city out of 3 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Medford
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Medford
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Medford
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of the senior living facility present a mixed picture, with some visitors and family members expressing satisfaction with the care provided, while others raise serious concerns about neglect and mistreatment.
- One visitor noted the facility was clean, meals appeared edible, and most staff were friendly and helpful. They appreciated the outdoor courtyard and mentioned that despite an extended stay due to complications, their family member was satisfied with the care received, though they suggested improvements in the Physical Therapy Department.
- Another review criticized the facility for neglectful behavior, including not providing necessary mobility aids to residents and accused the facility of insurance fraud.
- Positive feedback was given to the staff in the business office and activities department for their dedication to residents' well-being. The facility's administration was also praised for its professionalism and communication.
- Several reviews highlighted the comfort and support provided by the staff, mentioning that the facility was effective in caring for their loved ones and that they were happy with the level of engagement and activities available during the COVID-19 pandemic.
- Conversely, there were alarming reports of abuse and neglect, including a resident being given laxatives and sedatives unnecessarily, leading to humiliating treatment, and another case where a resident's health issues were severely mismanaged, resulting in the loss of a limb and pneumonia.
- Some reviews expressed gratitude for the kindness and compassion of the employees, and one detailed a positive experience with the staff's attentiveness and therapy services following surgery.
- However, another review criticized the facility for the lack of care for non-verbal and fully dependent patients, describing the experience as "awful" and "cruel."
- One review highlighted the importance of recognizing the hard work of the staff who spend significant time caring for residents, suggesting that complaints often overshadow their dedication.
- Finally, some reviews simply stated that Courtyard is a great place to work or stay, recommending it for family members without hesitation.
In summary, while there are numerous accounts of positive experiences and commendations for the staff's dedication, there are also serious concerns about the quality of care, particularly for the most vulnerable residents. Prospective residents and their families may want to consider these reviews carefully.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 4
Quality measure rating: 4
Long-term quality measure rating:
3
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: Feb. 10, 1992
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 224
Total current residents: 188
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Both
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 2
Number of payment denials: 0
Number of fines: 3
Total cost of fines: $152591
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-01-25 | 2023-02-24 | F | Smoke Deficiencies | Have an enclosure around a vertical opening shaft. |
| 2023-01-25 | 2023-02-03 | F | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2023-01-25 | 2023-01-30 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2023-01-25 | 2023-02-17 | F | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2023-01-25 | 2023-03-10 | F | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2023-01-25 | 2023-02-17 | F | Miscellaneous Deficiencies | Provide a written emergency evacuation plan. |
| 2023-01-25 | 2023-02-17 | D | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2023-01-25 | 2023-02-17 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2021-08-19 | 2021-10-06 | F | Egress Deficiencies | Have exits that are accessible at all times. |
| 2021-08-19 | 2021-10-13 | F | Smoke Deficiencies | Have an enclosure around a vertical opening shaft. |
| 2021-08-19 | 2021-10-06 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2021-08-19 | 2021-10-13 | F | Miscellaneous Deficiencies | Provide a written emergency evacuation plan. |
| 2021-08-19 | 2021-10-13 | E | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2021-08-19 | 2021-10-06 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2021-04-02 | 2021-05-14 | F | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2021-04-02 | 2021-05-14 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2021-04-02 | 2021-06-24 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2021-04-02 | 2021-06-24 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2021-04-02 | 2021-06-24 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-12-21 | 2023-02-10 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-01-09 | 2023-02-18 | D | Resident Rights Deficiencies | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| 2023-01-09 | 2023-02-18 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2023-01-09 | 2023-02-18 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2023-01-09 | 2023-02-18 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2023-01-09 | 2023-02-18 | D | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2023-01-09 | 2023-02-18 | D | Resident Assessment and Care Planning Deficiencies | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. |
| 2023-01-09 | 2023-02-18 | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2023-01-09 | 2023-02-18 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2023-01-09 | 2023-02-18 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2023-01-09 | 2023-02-18 | D | Quality of Life and Care Deficiencies | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| 2023-01-09 | 2023-02-18 | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2023-01-09 | 2023-02-18 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2023-01-09 | 2023-02-18 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-01-09 | 2023-02-18 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-01-09 | 2023-02-18 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2023-01-09 | 2023-02-18 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2023-01-09 | 2023-02-18 | E | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2023-01-09 | 2023-02-18 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2023-01-09 | 2023-02-18 | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2023-01-09 | 2023-02-18 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2023-01-09 | 2023-02-18 | D | Quality of Life and Care Deficiencies | Provide or obtain dental services for each resident. |
| 2023-01-09 | 2023-02-18 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2023-01-09 | 2023-02-18 | D | Quality of Life and Care Deficiencies | Provide or get specialized rehabilitative services as required for a resident. |
| 2023-01-09 | 2023-02-18 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-08-10 | 2021-10-15 | E | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2021-08-10 | 2021-10-15 | E | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2021-08-10 | 2021-09-22 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2021-08-10 | 2021-09-22 | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-08-10 | 2021-09-22 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2021-08-10 | 2021-09-22 | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2021-08-10 | 2021-10-15 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-08-10 | 2021-09-22 | G | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-08-10 | 2021-10-15 | F | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2021-08-10 | 2021-09-22 | D | Quality of Life and Care Deficiencies | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| 2021-08-10 | 2021-09-22 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2021-08-10 | 2021-09-22 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2021-08-10 | 2021-10-15 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2021-08-10 | 2021-09-22 | E | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2021-08-10 | 2021-10-15 | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2021-08-10 | 2021-10-15 | D | Nutrition and Dietary Deficiencies | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. |
| 2021-08-10 | 2021-10-15 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-08-10 | 2021-10-15 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-08-10 | 2021-10-15 | F | Environmental Deficiencies | Keep all essential equipment working safely. |
| 2021-06-28 | 2021-07-16 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-09-22 | 2020-10-25 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-07-28 | 2021-09-10 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2021-07-28 | 2021-09-10 | G | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-07-28 | 2021-09-10 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2020-03-09 | 2020-11-25 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2020-03-09 | 2020-11-25 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2020-03-09 | 2020-11-25 | C | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2020-03-09 | 2020-11-25 | B | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2020-03-09 | 2020-11-25 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2020-03-09 | 2020-11-25 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2020-03-09 | 2020-11-25 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2020-03-09 | 2020-11-25 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2020-03-09 | 2020-11-25 | D | Nutrition and Dietary Deficiencies | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2019-03-04 | $41,106 |
| 2019-03-04 | $9,627 |
| 2019-08-20 | $11,284 |
| 2021-06-28 | $6,500 |
| 2021-07-28 | $77,665 |
| 2022-12-21 | $68,426 |
What is in the Neighborhood
- The closest city is Medford which is 0.7 miles away and has a population of 57,403 (large town).
- The average income is $90,390, which is very high compared to other zip codes.
- Weather
- High Temperature: 79
- Low Temperature: 32
- Average Temperature: 54.8
- Day Breakdown: The area gets 107 days of rain, 23 days of snow and 234 days of sun
- Precipitation: 0.8 inches a year
- The crime rate is 2.24 per 100 people which is low compared to other cities.
- Violent Crime: 0.57 incidents per 100 people
- Property Crime: 1.24 incidents per 100 people
- Drug-Related Crime: 0.06 incidents per 100 people
- The average life expectancy in zip code is 81.7 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 165.0, Moderate Days 16.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Ebisuya Japanese Market
0.7 miles awayWhole Foods Market
1.0 miles awayWegmans
1.7 miles awayAtlas Market
1.7 miles awayStop & Shop
1.7 miles awayNone Found
Bus Stations
High St @ Rural Ave - Winthrop Circle
0.5 miles away305 Winthrop St
0.5 miles awayFellsway W @ S Border Rd
0.5 miles awayHigh St @ Powder House Rd
0.5 miles awayHigh St @ Winthrop St - Winthrop Circle
0.5 miles awayBanks
Brookline Bank
0.7 miles awayCitizens Bank
1.1 miles awayStoneham Savings Bank
1.4 miles awayEastern Bank
1.6 miles awayNew England Teamsters Federal Credit Union
1.8 miles awayHospitals
Passport Health Medford Travel Clini
1.1 miles awaySomerville Hospital
2.5 miles awayWinchester Hospital
2.7 miles awayWinchester Hospital Center for Cancer Care
3.0 miles awayMelrose-Wakefield Hospital
3.4 miles awayPharmacies
Walgreens
1.2 miles awayCVS
2.1 miles awayCVS Pharmacy
2.1 miles awayGreen Street Pharmacy
3.5 miles awaySkendarian Apothecary
3.6 miles awayDentists
Dr. Isabelle Jaillet, DMD
1.1 miles awayAzuza Dental
1.6 miles awayJohn R. Horne Jr. DMD
1.6 miles awayWest Somerville Dental Associates
1.8 miles awayAspen Dental
1.9 miles awayParks
Middlesex Fells Reservation
0.0 miles awayMcNally Playground
0.4 miles awayHillside Avenue Historic District
0.5 miles awayWinthrop Square
0.5 miles awayGillis Field
0.5 miles awayPlaces of Worship
Old North Church
5.1 miles awaySt. Leonard's Church
5.2 miles awayKings Chapel
5.4 miles awayGrace Federated Church
5.7 miles awayUnited First Parish Church
13.4 miles awayShopping
Assembly Square Marketplace
2.6 miles awayThe Garage
3.8 miles awayCambridgeside
4.4 miles awaySquare One Mall
4.9 miles awayPrudential Center
5.6 miles awayCulture
Chevalier Theatre
0.4 miles awayGranoff Music Center
1.6 miles awayCohen Arts Center
1.6 miles awayRemis Sculpture Gallery
1.6 miles awayShirley and Alex Aidekman Arts Center
1.6 miles awayRestaurants
Real Gusto
0.6 miles awayTenoch Mexican
0.6 miles awaySura BBQ Boston
0.7 miles awayGoldilox Bagels
0.8 miles awayEddy's Place
0.8 miles awayGet exact pricing & check availability
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