Courtyard Estates At Hawthorne Crossing

Positive Reviews:

• Many reviewers appreciate the caring and inviting atmosphere provided by the staff, highlighting individuals who made them feel at ease during visits and tours.
• The facility is praised for its cleanliness and the genuine care the employees show towards residents.
• Food quality is mentioned as superior, with specific staff members being commended for their cooking.
• The sense of community and attention to residents' needs and questions are highly valued by family members.

Negative Reviews:

• Some reviewers express serious concerns about the facility, including allegations of neglect and abuse leading to legal action.
• Communication issues are noted, with difficulty reaching staff during working hours and unresponsiveness to inquiries about residents' safety.
• There are reports of unsafe conditions, including residents exiting the facility unsupervised, raising red flags for some family members.
• A few reviewers describe the facility as focused more on profit than on the well-being of the residents.

Mixed Feedback:

• While some reviews highlight the staff's dedication and the facility's positive attributes, others raise significant concerns about safety and management practices.
• The quality of food and the spaciousness of rooms receive praise, yet there are overarching worries about the facility's ability to ensure resident safety.