Courte At Citrus Heights

The Courte at Citrus Heights receives a mix of positive and negative reviews from residents' family members and friends. Many praise the facility for its caring and attentive staff, excellent management, and engaging activities program. The marketing director and Executive Director are highlighted for their great communication and welcoming nature. Residents seem to enjoy living there, with one family member noting the positive impact on their mother's happiness and well-being.

However, there are concerning reports about the facility's handling of resident safety and health. One review describes a distressing incident involving a Courte shuttle van during a medical emergency. Another points out repeated injuries and a lack of proper documentation and communication from the staff. Concerns about cleanliness, bed linens being wet, and outbreaks of scabies are also mentioned, alongside poor staff communication and unexpected rate increases.

On the positive side, many reviews commend the facility for its cleanliness, cheerful atmosphere, and the staff's friendliness and knowledge. The food quality and attention to special dietary needs are appreciated, as well as the 24-hour care provided for conditions like diabetes and dementia. The facility's activities, including weekly field trips and a beauty parlor, are highlighted as positive aspects. Some reviews specifically thank the staff and management, including Kashmir, the Director, for their dedication and support.

Despite the mixed reviews, several family members express gratitude towards The Courte for the care and support provided to their loved ones, emphasizing the facility's role in improving their relatives' quality of life. However, the negative experiences shared by some reviewers suggest areas for improvement, particularly in resident safety, health care, and communication.