Court At Round Rock

Positive Reviews:

• High praise for the facility's efforts in keeping residents safe from the virus, with thorough sanitization and a caring staff.
• Employees express satisfaction with the teamwork, caring environment, and leadership.
• Residents and visitors commend the facility for its cleanliness, quality of food, and the variety of activities available.
• Many reviews highlight the long-term staff, indicating a stable and welcoming community.
• Particular appreciation for the management and staff's responsiveness and care towards residents.
• Positive remarks on the dining experience, mentioning tasty meals and generous portions.

Negative Reviews:

• Some reports of pest infestation and rude staff.
• Concerns about the discontinuation of medication for residents and dishonesty about room availability.
• Complaints about the facility being outdated, particularly the kitchen, and reports of high staff turnover.
• Issues with management, including slow response to problems and diminished amenities despite rising costs.
• One review mentioned a resident being asked to leave due to behavioral issues, which were later attributed to a medical condition.

Mixed Feedback:

• While many reviews praise the staff and management, some express dissatisfaction with specific aspects of care and communication.
• Concerns about the facility's infrastructure, such as elevator malfunctions and insufficient kitchen supplies, contrast with positive remarks about the living environment and activities.