Countryside Lakes

Positive Reviews:

• Visitors and residents have praised the picturesque lakeside property, highlighting its ideal location and beautiful, spacious apartments with stunning views.
• The community is described as very social and caring, with a staff that is deeply respectful of residents' wellbeing and dignity. A "no tipping" policy ensures equal service for all.
• The dining experience, led by Chef Dale Holmes, is highly rated for its quality and contributes to the facility's recognition as a top-rated Assisted Living Facility in Volusia county for seven years.
• Notable for its cleanliness and safety measures, the facility has experienced zero COVID-19 cases, maintaining strict health protocols.
• Many reviews commend the friendly and caring staff, the warm and inviting apartments, great food, and a wide range of resident activities.
• Residents and their families appreciate the sense of community, with one noting the joy and loving care their mother receives from both staff and fellow residents.
• Some reviews highlight the facility's maintenance and recent upgrades, including painting and remodeling, under new ownership.
• One resident describes the living experience as "pressure-free," with no worries about cooking, cleaning, or repairs.

Negative Reviews:

• Concerns have been raised about the facility's decline in quality after being sold, with reports of untrained staff and inadequate care for less independent residents.
• One review describes the facility as poorly maintained and mismanaged, criticizing the cleanliness, maintenance, and security measures.
• There are complaints about the staff's attitude, with some described as rude and lacking in customer service skills.
• A former employee shared a negative experience regarding pay disparities, management behavior, and cleanliness issues, including a problem with cockroaches.
• One review mentioned a resident's repeated falls due to unmet promises of regular checks, along with other unfulfilled services and security concerns.
• Another review expressed dissatisfaction with the facility's response to a resident's deteriorating condition, noting a lack of timely communication and poor room maintenance.