CountryHouse – Council Bluffs

CountryHouse - Council Bluffs receives a mix of positive and critical reviews from residents and their families. Many highlight the facility's cleanliness, caring staff, and the variety of activities available, including putting greens, animal visits, and singing groups. The meals are well-received, and the community is praised for keeping residents engaged and happy. The staff's attentiveness and the effort to keep families informed are also appreciated. The facility's ability to handle special needs and provide a safe, comfortable environment is noted, with specific mention of efficient communication and a range of amenities like in-house salon services and regular outings.

However, there are concerns regarding the cost, with some finding the facility too expensive despite its offerings. Additionally, there are serious criticisms about the care for residents with special needs, with one review strongly advising against the facility due to perceived deficiencies in care and a high number of COVID-related deaths. This contrasts sharply with the otherwise positive feedback about staff engagement and the quality of care.

Overall, while many reviews praise the facility for its cleanliness, care quality, and the range of activities provided, there are significant concerns about its affordability and the handling of residents with special needs. Prospective residents and their families are encouraged to ask detailed questions and consider all aspects of care and facility policies.