Country Villa Mar Vista Nrs Ct

Negative Experiences:

• One visitor described the facility as the most unorganized medical center they've ever seen, highlighting a lack of direction, leadership, and poor attitudes among the staff.
• Concerns were raised about the dietary care for a diabetic patient, suggesting negligence in adhering to dietary restrictions and implying potential fraudulent practices.
• Reports of mistreatment and neglect, including a case where a patient was allegedly left without proper oxygen support, and another where a patient was sent home with a severe infection without notice or aftercare.
• Multiple complaints about the staff's attitude, with instances of staff being rude, not answering phones promptly, and showing a lack of care for patients.
• A visitor claimed their loved one experienced a significant health decline due to the facility's care, resulting in hospitalization.

Positive Experiences:

• High praise for five staff members (therapists and social workers) who were credited with significantly aiding in one patient's recovery and well-being, both physically and mentally.
• Several reviews complimented the facility's food quality.
• Positive feedback on the staff's professionalism and efficiency, with specific mention of experienced CNAs, effective management, and a commendable Physical Therapy department.
• Appreciation for the facility's cleanliness, modern amenities, and the caring and competent staff, as observed by a retired RN and her spouse.

Mixed Feedback:

• While some reviews highlight exceptional care and staff dedication, others point to serious concerns about patient treatment, staff behavior, and overall facility management.
• Recommendations to seek initial meetings to discuss care expectations contrast with warnings to avoid the facility due to negative experiences.