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Country Villa Hacienda Healthcare Center

1311 East Date Street, San Bernardino, CA 92404

Nursing Home
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(800) 780-8101
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Pricing About Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(909) 882-3316

Estimated Pricing

Studio
Estimated $6,997

Price Comparison

  • Average City Price: $6,252
  • Average State Price: $7,474
  • Average National Price: $7,508

    • Country Villa Hacienda Healthcare Center Description

    Country Villa Hacienda Healthcare Center is a community that offers nursing care and is about 2.9 miles outside San Bernardino, California. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 5.2 out of 10 making it the 11th highest rated community in the city out of 13 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101

    Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in San Bernardino

    Community Reviews

    5.0
    Country Villa Hacienda Healthcare Center
    Based on My Caring Plan's proprietary scoring, including 75 reviews across the web

    Ranking

  • Ranking in City: 12 out of 15 communities in San Bernardino
  • Ranking in State: 3494 out of 3640 communities in CA

    • Facility and Grounds B

    Care B

    Staff B

    Cleanliness B

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Negative Reviews:

    • Many reviewers express extreme dissatisfaction with the care provided, citing lazy nurses, lost personal belongings, and a lack of compassion.
    • Several reviews call for the facility to be investigated or shut down due to poor conditions and treatment of residents.
    • Complaints include unclean conditions, theft of personal items, and neglectful staff.
    • Some reviewers report abusive behavior towards patients and a general disregard for patient well-being.
    • There are reports of patients being ignored, receiving inadequate medical attention, and experiencing falls without timely assistance.

    Positive Reviews:

    • A few reviews mention good care and compassionate staff, specifically naming some nurses and therapists who provided exceptional support.
    • Some patients and family members appreciated the therapy and rehabilitation services, noting improvements in their conditions.
    • Positive comments also highlight well-balanced meals, friendly caregivers, and helpful staff.

    Mixed Reviews:

    • One review acknowledges a mix of caring and negligent nurses, with a particular commendation for a staff member named Kimberly.
    • Another review appreciates the effort of activity workers in providing entertainment and distraction for residents.

    Overall:

    The majority of reviews are highly critical of the facility, pointing out serious issues with care, cleanliness, and staff behavior. However, there are a few instances of positive feedback, mainly focusing on individual staff members who made a difference. Prospective residents and their families should carefully consider these mixed reviews.

    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 2
    Quality measure rating: 3
    Long-term quality measure rating: 4
    Short-term quality measure rating: 3

    Nursing Home Overview

    Participation date: June 1, 1970
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 99
    Total current residents: 92
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 8
    Number of substantiated complaints: 14
    Number of payment denials: 0
    Number of fines: 13
    Total cost of fines: $97410

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-11-22 2021-12-15 D Emergency Preparedness Deficiencies Conduct risk assessment and an All-Hazards approach.
    2021-11-22 2021-12-15 D Emergency Preparedness Deficiencies List the names and contact information of those in the facility.
    2021-11-22 2021-12-15 D Emergency Preparedness Deficiencies Establish staff and initial training requirements.
    2021-11-22 2021-12-15 D Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2021-11-22 2021-12-15 D Egress Deficiencies Meet other general requirements.
    2021-11-22 2021-12-15 D Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2021-11-22 2021-12-15 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2021-11-22 2021-12-15 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2021-11-22 2021-12-15 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2019-07-10 2019-08-07 D Emergency Preparedness Deficiencies Provide emergency officials' contact information.
    2019-07-10 2019-08-07 D Construction Deficiencies Use approved construction type or materials.
    2019-07-10 2019-08-07 D Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2019-07-10 2019-08-07 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-07-10 2019-08-07 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2021-03-29 2021-04-09 D Egress Deficiencies Have corridors or aisles that are unobstructed and are at least 8 feet in width.
    2021-03-29 2021-04-09 D Smoke Deficiencies Construct fire resistant interior walls.
    2018-09-19 2018-10-03 D Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2018-09-19 2018-10-03 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-06-22 2023-06-29 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2023-05-24 2023-05-31 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2023-04-05 2023-04-11 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2023-04-05 2023-04-11 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-03-30 2023-04-11 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2022-11-17 2022-12-14 D Resident Rights Deficiencies Give the resident's representative the ability to exercise the resident's rights.
    2022-11-17 2022-12-14 D Resident Rights Deficiencies Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    2022-10-31 2022-11-28 D Environmental Deficiencies Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    2022-10-20 2022-11-16 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-11-04 2021-11-29 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2021-11-04 2021-11-29 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from the wrongful use of the resident's belongings or money.
    2021-11-04 2021-11-29 D Resident Assessment and Care Planning Deficiencies Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    2021-11-04 2021-11-29 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2021-11-04 2021-11-29 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-11-04 2021-11-29 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2021-11-04 2021-11-29 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-11-04 2021-11-29 E Nutrition and Dietary Deficiencies Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    2021-11-04 2021-11-29 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-11-04 2021-11-29 D Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2022-01-06 2022-02-07 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-10-06 2021-10-15 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-03-23 2022-04-05 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-03-10 2022-04-13 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2022-02-02 2022-02-23 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-10-21 2021-11-04 D Resident Rights Deficiencies Honor the resident's right to organize and participate in resident/family groups in the facility.
    2021-10-01 2021-10-15 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-09-13 2021-09-21 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-08-30 2021-09-13 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2021-08-12 2021-09-22 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2021-08-11 2021-08-23 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-06-28 2019-07-18 D Resident Assessment and Care Planning Deficiencies Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
    2019-06-28 2019-07-18 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2019-06-28 2019-07-18 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-06-28 2019-07-18 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2019-06-28 2019-07-18 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2019-06-28 2019-07-18 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2019-06-28 2019-07-18 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-02-18 2021-04-19 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-04-07 2021-05-26 K Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2021-03-25 2021-04-12 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2018-06-08 2018-08-20 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2018-06-08 2018-08-20 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2018-06-08 2018-08-20 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2018-06-08 2018-08-20 D Resident Assessment and Care Planning Deficiencies Plan the resident's discharge to meet the resident's goals and needs.
    2018-06-08 2018-08-20 E Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2018-06-08 2018-08-20 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2018-06-08 2018-08-20 J Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2018-06-08 2018-08-20 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2018-06-08 2018-08-20 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Fines

    Fine Date Fine Amount
    2018-06-08 $12,275
    2021-04-07 $31,723
    2021-07-12 $650
    2021-07-12 $655
    2021-09-27 $975
    2021-09-27 $983
    2021-12-03 $40,206
    2021-12-03 $61,855
    2021-12-27 $1,300
    2021-12-27 $1,310
    2022-01-24 $1,645
    2022-01-24 $1,657
    2022-02-07 $1,988
    2022-02-07 $1,973
    2022-02-21 $2,302
    2022-02-21 $2,320
    2022-02-28 $2,631
    2022-02-28 $2,651
    2022-03-07 $2,960
    2022-03-07 $2,982
    2022-03-14 $3,289
    2022-03-14 $3,314
    2022-03-21 $3,645
    2022-03-21 $3,618
    2022-03-28 $3,947
    2022-03-28 $3,976

    What is in the Neighborhood

    General Area Overview
    • The closest city is San Bernardino which is 2.9 miles away and has a population of 216,108 (small city).
    • The average income is $41,677, which is very low compared to other zip codes.
    • Weather
      • High Temperature: 87
      • Low Temperature: 50
      • Average Temperature: 67.9
      • Day Breakdown: The area gets 42 days of rain and 322 days of sun
      • Precipitation: 0.4 inches a year

    Demographic Overview
    • The median age is 28.5 years old, very low compared to other cities.
    • 3.58% of the population are Veterans which is a low percentage of Veterans compared to other cities.
    • 25.51% of the population are Foreign-born which is a high percentage of Foreign-born compared to other cities.
    • The population is 1% American Indian and Alaska Native, 4% Asian, 11% Black or African-American, 43% Hispanic or Latino, and 39% White.

    Health and Safety Overview
    • The average life expectancy in zip code is 78.17 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 27.0, Moderate Days 121.0, Unhealthy for Sensitive Groups Days 41.0, Unhealthy Days 20.0, Very Unhealthy Days 2.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Walmart Neighborhood Market
    1.0 miles away
    Food 4 Less
    2.0 miles away
    Hiep Thanh
    2.1 miles away
    Stater Bros.
    2.9 miles away
    Smart & Final
    3.4 miles away

    Transportation

    San Bernardino Transit Center
    3.5 miles away

    None Found

    Banks

    Bank of America
    1.0 miles away
    Wells Fargo
    3.1 miles away
    Chase
    3.1 miles away
    Arrowhead Credit Union
    3.9 miles away
    Arrowhead Community Credit Union
    6.0 miles away

    Hospitals

    Saint Bernardine Medical Center
    0.9 miles away
    Patton State Hospital
    1.9 miles away
    Community Hospital of San Bernardino
    3.5 miles away
    Ballard Rehabilitation Hospital
    3.9 miles away
    VA Loma Linda Ambulatory Care Center
    5.5 miles away

    Pharmacies

    CVS Pharmacy
    3.2 miles away
    Walgreens
    3.5 miles away
    Don's Drugs - Good Neighbor Pharmacy
    3.8 miles away
    Outpatient Pharmacy
    6.2 miles away
    Rite Aid
    7.8 miles away

    Dentists

    Loma Linda Univ Dentistry & Orthodontics
    5.5 miles away
    Pure Gold
    7.2 miles away
    Luna Family Dental
    9.1 miles away
    Sierra Pkwy Dental Care
    10.1 miles away
    Sierra Foothill Dentistry
    10.4 miles away

    Parks

    Perris Hill Park
    0.4 miles away
    Del Vallejo Park
    0.9 miles away
    Sterling Park
    1.0 miles away
    Horine Park
    1.3 miles away
    Harrison Canyon Park
    1.5 miles away

    None Found

    Shopping

    Carousel Mall
    3.2 miles away
    Inland Center
    4.3 miles away
    Moreno Valley Mall
    13.8 miles away
    Palm Plaza Moreno Valley
    13.9 miles away
    Victoria Gardens
    15.6 miles away

    Culture

    Sturges Center For The Fine Arts
    2.8 miles away
    Fox Theater
    3.0 miles away
    Greek Theatre
    4.8 miles away
    Redlands Footlighters Theatre
    6.8 miles away
    Lifehouse Theater
    6.9 miles away

    Restaurants

    Flame Broiler
    0.4 miles away
    Waba Grill
    0.8 miles away
    Denny's
    1.4 miles away
    Pizza House
    1.6 miles away
    IHOP
    1.6 miles away

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    Google map of Country Villa Hacienda Healthcare Center

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