Country Side Living Memory Care

Concerns About Privacy and Care: One reviewer expressed concern over the posting of residents' pictures online, especially those with high dementia, citing it as a potential violation of privacy and HIPAA laws. Another review highlighted a staffing issue, mentioning that there is not enough staff to adequately care for the residents, coupled with management being described as immature and unresponsive to specific care needs.

Positive Experiences: Several reviewers shared positive experiences, including a pleasant interview process with the executive director, administrator, and nurse, which left a good impression. Another visitor praised the customer service received upon their visit, noting the cleanliness, the happy demeanor of residents, and the inviting atmosphere of the facility. The presence of a friendly dog named McDuff and the variety of activities available, such as beach and fishing trips, were also highlighted as positives, contributing to a homely and caring environment for residents.

Facility and Staff Impressions: The building was described as great and very inviting by one reviewer. The staff, particularly at the front desk, was commended for their kindness and knowledge during a tour, despite the unavailability of the Director at the time of visit.

Professionalism and Financial Concerns: Some reviews raised concerns about professionalism, mentioning ignored phone calls and a perceived reluctance to address certain issues. Financial transparency and the handling of fees, especially in relation to the level of care and the difficulty in obtaining credits for deposits, were also pointed out as areas needing improvement.

Overall Recommendation: Despite some criticisms, the overall sentiment from one long-term review was highly positive, emphasizing the clean, secure, and loving environment provided for their family member since 2012. This included personalized care, regular activities, and the positive impact of having a facility pet.