Country Manor Sartell Campus

Reviews of the senior living facility have shown a mix of experiences, ranging from concerns about care and management to praise for the staff and amenities. Some family members have expressed dissatisfaction with the discontinuation of certain services like the bank and pharmacy not accepting Medicare, which were initial reasons for choosing the facility. There have also been concerns about COVID-19 protocols and the vaccination status of employees.

Several reviews highlight issues with the nursing and rehabilitation care provided, mentioning instances of poor communication, understaffing, and neglect, such as unaddressed pressure sores and inadequate pain management. One review specifically mentioned a lack of compassion and professionalism from the nursing director and staff, leading to a family moving their loved one to another facility where they received better care.

On the other hand, some reviews offer a positive outlook, noting the quiet environment, friendly staff, and the facility being described as a premier senior living campus in Minnesota. Employees and residents have shared their satisfaction with the work environment, care quality, and the range of activities and amenities available, including a restaurant and a full pharmacy. The facility is also commended for its beautiful setting and the ability to switch levels of care as needed.

However, there are also mentions of confusion and concerns over the cost of care plans, as well as a need for updates to certain common areas like the laundry room. Despite these mixed reviews, many acknowledge the efforts of the staff to provide a caring and professional service.