Country Cottages At Birmingham, Hoover

Negative Reviews:

• Several reviewers express extreme dissatisfaction with the care provided, citing incompetent, uncaring, and unresponsive staff. Specific complaints include staff being rude, lying about residents' conditions, and failing to provide promised services.
• One review details a tragic experience where a resident's health significantly declined due to neglect, with staff misleading the family about the resident's well-being.
• Concerns are raised about the facility's practices, including unexpected rate increases and pushing residents to higher care levels without clear justification.
• Some reviewers mention that the facility fails to deliver on its promises, such as providing haircuts, doctor visits, and other basic services, leading to frustration and additional burdens on families.

Positive Reviews:

• A few reviews highlight positive experiences, with families noting that their loved ones are happy and well-cared for. These reviews mention attentive staff, good food, and a family-like atmosphere.
• One review praises the facility for its innovative therapy options, such as a snoezelen room for residents with memory loss, and knowledgeable staff.
• Another positive review appreciates the quality of care in the memory care unit, mentioning enjoyable activities, good food, and a pleasant outdoor space for residents.

Mixed Feedback:

• The reviews present a mixed picture, with some families having very positive experiences, while others report serious concerns and negative outcomes.
• It's evident that experiences vary greatly among residents and their families, suggesting that the quality of care and service might be inconsistent across the facility.