Cottagewood Senior Comm I

Positive Feedback:

• Facilities are highly recommended by family members for their cleanliness, safety, and home-like environment.
• Staff are praised for being outstanding, helpful, caring, and treating residents like family.
• Special efforts to make residents feel welcome and comfortable, including personalized activities and pet visits.
• Many activities and excursions are available to keep residents engaged and fit.
• Meals provided are varied and nutritious.
• Significant improvement in the quality of life for residents with Alzheimer's Dementia through effective anxiety alleviation methods.
• Excellent communication and care from the staff, making families feel supported and informed.

Negative Feedback:

• Some reviews mention management issues and poor communication.
• Concerns about untrained support staff and favoritism affecting the quality of care.
• High costs of healthcare services are a concern for some families.
• Reports of medication errors and a lack of detailed shift notes for patient care.
• Allegations of bed bug infestations and a general dissatisfaction with the administration's handling of issues.

Overall Sentiment:

While there are some negative reviews concerning management and staff training, the majority of feedback is overwhelmingly positive. Families appreciate the caring and professional staff, the welcoming and safe environment, and the personalized care provided to their loved ones. However, potential clients are advised to consider all aspects of care and communication when making a decision.