Cottages Of Madison Oakwood

Negative Reviews Summary:

• Several reviewers strongly advise against choosing Cottages of Madison, citing multiple issues including poor management, unprofessional staff behavior, and neglectful care.
• Complaints include inadequate attention to resident physical and mental health concerns unless escalated to state authorities, misleading information about facilities and services, poor meal quality, insufficient supplies, and lack of engagement or activities for residents.
• Specific issues highlighted include no private bathrooms, requiring residents to ask for a key, and rooms being misrepresented as apartments. There are also reports of residents experiencing abuse and neglect, including physical abuse and being left without assistance.
• Some staff members have expressed dissatisfaction with the working conditions, citing reasons such as having to purchase their own supplies and witnessing unprofessional conduct towards residents.

Positive Reviews Summary:

• A few reviews praise the staff for their helpfulness and care, mentioning regular updates to families, attention to residents' dietary preferences, and significant improvements in residents' health and well-being.
• Positive experiences include staff taking the time to feed and sit with residents during meals, facilitating physical therapy and muscle strengthening, and allowing family involvement in care.
• Some staff members are commended for their professionalism, creativity, and dedication to ensuring the happiness, health, and safety of residents.

Mixed Feedback:

• The reviews present a mixed picture, with some highlighting compassionate care and significant improvements in residents' conditions, while many others detail serious concerns about the facility's management, staff behavior, and overall quality of care.