Cottages Of Lake St Louis

The reviews for the senior living facility present a mixed picture, with some expressing dissatisfaction and others praising the care and environment provided. Concerns include allegations of poor management, inadequate staffing, and unprofessional behavior, with one reviewer describing it as the "worst nursing home" they've worked at, citing issues such as lawsuits, mice infestation, and high staff turnover. Another reviewer had a negative experience with a staff member being rude over the phone.

On the positive side, many reviews highlight the attentive and kind staff, the home-like atmosphere, and the high-quality care provided. The Cottages are commended for their individualized approach, with one reviewer noting the facility's modern, high-tech environment and another appreciating the compassionate care their mother received. The physical therapy program and the cleanliness of the facility are also praised, as is the staff's dedication to making residents feel at home.

Some reviews specifically mention the facility's effective rehabilitation services, with patients able to return home successfully after their stay. The staff's willingness to go above and beyond, even for those who cannot afford the services, is also highlighted. The environment is described as cozy and comfortable, making it feel less like a traditional nursing home and more like a community.

However, there are also reports of serious issues, including poor infection control, unsafe food service practices, and unethical behavior. One review even describes the facility as a "house of smoke and mirrors," suggesting a discrepancy between the facility's presentation and the actual care provided.

In summary, while there are significant concerns raised by some, others have had positive experiences, emphasizing the caring staff, effective rehabilitation services, and the welcoming, home-like atmosphere of the Cottages.