Cornerstone Assisted Living

Positive Feedback:

• Staff and leadership at the assisted living facility are highly praised for their coordination, communication, and safety measures, especially during the pandemic.
• Facilities are described as wonderful, with caring people.
• Residents enjoy clean, attractive, and nicely appointed living spaces.
• Memory care staff are commended for being caring and respectful.
• Staff members, including cleaners and activity coordinators, are recognized for going above and beyond in their care and making special occasions memorable.

Areas for Improvement:

• Concerns about medication management, with instances of medications not being administered on schedule or refilled in time.
• Communication issues highlighted, including unanswered calls and inconsistent staffing at the reception desk.
• Lack of overnight nursing availability and challenges with guest access on weekends.
• Low participation in planned events, affecting resident engagement.
• Observations of a lack of cohesive management and attention to detail.
• Memory care criticized for lack of personal care, leading to a decline in residents' abilities.
• Staff behavior in memory care described as inattentive, with issues around resident engagement, cleanliness, and communication.

General Observations:

• Facilities have potential but require improvements in systems, oversight, and staff engagement to enhance resident care and experience.
• While there are commendable aspects of care and facility management, significant concerns exist, particularly in memory care, that need addressing to ensure the well-being and dignity of residents.