Cordata Court

Positive Reviews:

• Many reviewers found the facility cozy, warm, and homey, with a friendly environment and nice rooms.
• Staff is described as wonderful, knowing residents and their families by name, and providing kind and respectful service.
• Activities and food quality are improving, with initiatives like the "Chef's Table" allowing residents to voice their input on meals.
• The facility has been praised for its cleanliness and the variety of activities available for residents.
• Some residents appreciate the independent living options with assisted living benefits, highlighting the duplex or triplex style single-level housing.
• During the Covid pandemic, the facility was commended for keeping residents safe and providing vaccinations.

Negative Reviews:

• Some reviewers expressed disappointment with the lack of promised amenities, such as gardens for residents.
• Concerns were raised about the administration and frequent changes in head staff, though the everyday care staff were praised.
• Quality of care and facility management were reported to decline under new ownership, with staff quitting and concerns about resident care.
• Food quality and dining experience have been criticized by some visitors and residents.
• There were complaints about additional charges for care being expensive.

Mixed Reviews:

• Communication with families is generally good but could be improved, with some families desiring more direct contact options.
• While some reviews highlight the facility's good reputation and customer service, others felt it did not stand out or meet their specific needs.

Recommendations:

• Many reviewers would recommend the facility to friends and family, citing the care staff's dedication and the variety of activities and services offered.
• Prospective residents and their families are advised to get care plans and charges in writing to avoid misunderstandings.