Copper Springs

Positive Reviews:

• Many reviewers appreciate the kind and caring staff, highlighting their dedication and the positive impact they have on residents.
• Several reviews commend the facility for its engaging activities and the ability to keep residents active and involved, even during challenging times like the COVID-19 pandemic.
• Some families have noted significant improvements in their loved ones' well-being since moving to Copper Springs, mentioning that residents seem happier and more social.
• The facility's responsiveness to concerns from both residents and neighbors is praised, with one instance of the management promptly addressing a smoking area issue to benefit the health of neighboring children.

Negative Reviews:

• Several reviewers express concerns over the decline in care quality over time, including issues with safety, staff attentiveness, and the handling of resident disputes.
• There are complaints about the facility's transportation services not being as reliable as advertised, causing inconvenience for family members.
• Communication issues with the front desk and management are frequently mentioned, with some reviewers feeling misled or ignored.
• Concerns about the memory care unit's supervision and staff behavior, including neglect and inappropriate handling of incidents, are highlighted.
• Some reviews criticize the facility for its management practices, claiming a lack of appreciation for staff efforts and a focus on negative aspects.

Mixed Feedback:

• While many reviews praise the staff and the care provided, there are contrasting opinions about the management and the overall quality of services.
• The facility's environment and activities receive positive remarks, but these are sometimes overshadowed by concerns regarding resident treatment and safety.